{"id":2085,"date":"2013-03-16T00:12:02","date_gmt":"2013-03-16T04:12:02","guid":{"rendered":"https:\/\/2013.miami.wordcamp.org\/?post_type=wcb_session&#038;p=2085"},"modified":"2013-03-16T00:12:02","modified_gmt":"2013-03-16T04:12:02","slug":"offensive-support","status":"publish","type":"wcb_session","link":"https:\/\/miami.wordcamp.org\/2013\/session\/offensive-support\/","title":{"rendered":"Offensive Support"},"content":{"rendered":"<p>I&#8217;d like to talk to anyone who&#8217;ll listen about the dangers of only handling support from a defensive stand point (that is, being reactive to your users and any issues that arise from your code or service).<\/p>\n<p>The defense-only method will leave you scrambling and spending extra time responding to customer problems. Having a pro-active (offensive) approach is a crucial and overlooked component.<\/p>\n<p>By anticipating the needs of your users and providing solutions ahead of time you can reduce customer support requests and spend more time developing your awesome product.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;d like to talk to anyone who&#8217;ll listen about the dangers of only handling support from a defensive stand point (that is, being reactive to your users and any issues that arise from your code or service). The defense-only method will leave you scrambling and spending extra time responding to customer problems. Having a pro-active [&hellip;]<\/p>\n","protected":false},"author":9225400,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":0,"_wcpt_session_duration":3000,"_wcpt_session_type":"","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1492],"footnotes":""},"session_track":[126995],"session_category":[],"class_list":["post-2085","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-explorer-track"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2MwWO-xD","session_date_time":{"date":"","time":""},"session_speakers":[{"id":"1492","slug":"mason-james","name":"Mason James","link":"https:\/\/miami.wordcamp.org\/2013\/speaker\/mason-james\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/sessions\/2085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/users\/9225400"}],"version-history":[{"count":1,"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/sessions\/2085\/revisions"}],"predecessor-version":[{"id":2086,"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/sessions\/2085\/revisions\/2086"}],"speakers":[{"embeddable":true,"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/speakers\/1492"}],"wp:attachment":[{"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/media?parent=2085"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/session_track?post=2085"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/miami.wordcamp.org\/2013\/wp-json\/wp\/v2\/session_category?post=2085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}