This session is meant for anyone who works directly with clients! Christina will be giving tips and sharing stories on how to keep clients happy by being open (when possible), honest (without hurting feelings :p), and constantly resetting expectations. Do you feel like you could use a “softer touch” when having to push back to clients? Then attend this talk! Do you get nervous when having to answer pointed questions? Then this talk is for you! Do you want to work at keeping your clients happy- then I will see you there!