Do you feel that part of your mission as a WordPress website designer is to enlighten and empower your clients? Sure, our bottom line is to build excellent websites that serve business goals, but we can build a better partnership and trust with our clients if we educate them along the way. How can we do this without wasting hours explaining basic concepts over and over? In this session we will discuss the website owner’s bill of rights and ways to bake the education into your client onboarding process.
We will cover types of content to leverage, email workflows, and recommended wording in contracts and project emails.
Suggested Questions:
Can we measure the results of this time we invest in educating clients?
What if my client says, “I don’t care to learn about the website. That’s YOUR job.”?
Is there any proof that this adds to client satisfaction with our work?