{"id":1405,"date":"2020-01-23T23:00:05","date_gmt":"2020-01-23T23:00:05","guid":{"rendered":"https:\/\/2020.miami.wordcamp.org\/?post_type=wcb_session&#038;p=1405"},"modified":"2020-02-25T14:16:11","modified_gmt":"2020-02-25T14:16:11","slug":"break-a-leg-learning-about-balance-as-a-community-organizer","status":"publish","type":"wcb_session","link":"https:\/\/miami.wordcamp.org\/2020\/session\/break-a-leg-learning-about-balance-as-a-community-organizer\/","title":{"rendered":"Product Doesn\u2019t Matter: Service Design is the Future of Good UX"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A user experience is a holistic metric wherein all ships rise with the tide, but it&#8217;s not just that one bad feature cancels out a good &#8211; the ecosystem is complex: slow internet connections test your users&#8217; patience as much as civic policy, or even that morning&#8217;s traffic, determines your market-fit from one day to the next. Service Design is about understanding how the sea rocks the boat. This talk is an intro that will make a case for thinking, organizing around, and designing services as good business strategy, and how the art of providing a good UX is the practice of good service design.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A user experience is a holistic metric wherein all ships rise with the tide, but it&#8217;s not just that one bad feature cancels out a good &#8211; the ecosystem is complex: slow internet connections test your users&#8217; patience as much as civic policy, or even that morning&#8217;s traffic, determines your market-fit from one day to [&hellip;]<\/p>\n","protected":false},"author":15216324,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1582991400,"_wcpt_session_duration":2400,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[2938],"footnotes":""},"session_track":[48],"session_category":[],"class_list":["post-1405","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-wordpress-the-web"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"February 29, 2020","time":"3:50 pm"},"session_speakers":[{"id":"2938","slug":"michael-schofield","name":"Michael Schofield","link":"https:\/\/miami.wordcamp.org\/2020\/speaker\/michael-schofield\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/sessions\/1405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/users\/15216324"}],"version-history":[{"count":4,"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/sessions\/1405\/revisions"}],"predecessor-version":[{"id":2844,"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/sessions\/1405\/revisions\/2844"}],"speakers":[{"embeddable":true,"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/speakers\/2938"}],"wp:attachment":[{"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/media?parent=1405"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/session_track?post=1405"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/miami.wordcamp.org\/2020\/wp-json\/wp\/v2\/session_category?post=1405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}